Terms of Service

1. Service Provider's area of responsibility

1.1 Problems with the server, any software installed on the virtual server by the Client - the Client's responsibility.

1.2 Problems with host machines and communication are the Company's responsibility.

2. Rights and obligations of the Service Provider

2.1. The Company provides technical support services to the clients on the basis of the Client's request through the personal cabinet at the rates published on the official website of the Company located at https://play2go.cloud.

2.2 The Company is not responsible for the operation of third-party software on the Company's servers, including software purchased from the Company.

2.3 The Company's services are provided “as is”, the Company reserves the right to revise the rules of service provision, including pricing policy and tariff characteristics at any time, without prior notice and unilaterally, new rules come into effect at the time of their publication on the official website of the Company.

2.4 The Company undertakes to maintain proper quality of host machines and eliminate all faults as soon as possible. 2.5 The Company does not guarantee 100% availability of the network and host machines.

2.6 All scheduled technical works, updates and similar activities are carried out from 17:00 to 02:00 Moscow time. This item does not include force-majeure situations and unscheduled works.

2.7 The Company is not responsible for the inability to access the services due to the fault of third parties.

2.8. The Company reserves the right to stop the services and servers of the Client for: scheduled maintenance, due to DoS- and network attacks, as a result of natural disasters and other force-majeure circumstances.

2.9 The Company has the right to change the prices for services up or down, having previously notified the Client by means of mailing to the registration e-mail.

3. Client's rights and obligations

3.1 In case the Client's hosting is blocked due to a complaint and/or other reasons 1 (one) or more than 1 (one) times per month (network scan, outgoing DoS attacks, etc.) and the Client fails to take action on the received complaint, the Company has the right to prematurely stop providing the service and block the Client without the possibility of refund.

3.2 The Client has the right to use his Hosting for any purposes established within the tariff line, except for the purposes contrary to the legislation of the Russian Federation and laws on copyright and related rights. 3.3 The Client is granted access (unless otherwise agreed) to the server and the Client bears all related responsibility.

3.4 The Client has the right to install and use any software on his server within the scope of the tariff plan line, provided that it is legal and does not violate copyright and related rights, as well as the norms of the current legislation of the Russian Federation.

3.5 The Customer is obliged to monitor the compliance of all posted materials, used software, content placed on the server, and is responsible for its compliance with the norms of the current legislation of the Russian Federation.

3.6 All issues related to the operability of the Customer's hosting are accepted only in support requests in tickets on https://play2go.cloud.

3.7 Network speed on virtual servers is limited to 500 MBit/s. There are no Russia/foreign or inbound/outbound ratios. In order to provide our clients with a comfortable work with the servers, we apply a “Fair Use Policy” (Fair Use Policy) of traffic, excluding the possibility of abuse or misuse of the channel by individual clients. We have the right, after the server reaches a certain amount of traffic (which can be determined separately for each tariff), to reduce the speed of network access for this order until the end of the billing month (shaping) to 10 Mbit or 100 Mbit.

3.8 In case a user became the object of suspicion in violation of the rules and was subsequently temporarily blocked, upon review of his/her situation and establishment of full refutation of the alleged violation, all servers that were suspended in the process of blocking will be immediately restored. In case the account has been unblocked, but the administration still has some doubts about the presence of violations, the free plan (GAMING-FREE) will be withdrawn, and all other services will be restored.

4. Rules and order of payment

4.1 In case of non-payment for the next Hosting period, the Company shall suspend the provision of services.

4.2 When activating the “Autopayment” option, the Client authorizes the Company to debit funds from the linked bank account in the amount necessary to activate the service(s), taking into account the available balance in the personal cabinet.

4.3 The Client has the right to disable autopayments at any time in the personal cabinet at https://play2go.cloud.

4.4 Services are provided on the basis of 100% payment within no more than 2 (two) working days after payment.

4.5 Payment by individuals is made only through electronic payments.

4.6 Payment for Hosting is made on the basis of the current tariffs published on the official website of the Company at: https://play2go.cloud.

4.7. The payment can be made on the basis of the current tariffs published on the official website of the Company at https://play2go.cloud.

4.8 The commission of intermediaries and payment systems may be added to the payment.

4.9 In case of receipt of full payment after suspension of service provision, the resumption of service provision shall be made within 1 (one) hour.

4.10. In case of non-payment the server and all its data will be irrevocably deleted in: 14 days for game servers, 7 days for virtual(VDS) servers and 24 hours for dedicated servers.

4.11. To pay for the services the Client is redirected to the payment gateway, where the following bank card data may be requested:

• Card type
• Card number
• Card expiration date
• CVC2/CVV2 code

or other data required by the bank. If the payment method used is connected to the 3D-Secure service, the Customer will be redirected to the page of the bank that issued the card to undergo the authentication procedure. For information on the rules and methods of additional identification, please contact the bank that issued your bank card.

4.12 Dedicated servers are provided within 2 working days of payment confirmation. In certain cases, for servers with a setup fee, the provisioning time may be extended due to the additional preparation required.

4.13. The tariffs marked “PROMO” and “LC” are special promotional offers. By activating such tariff the user confirms his/her consent to the following

a) The service under the promotional tariff is considered to be rendered in full from the moment of its activation. b) The cost of the promotional tariff is a special offer and is non-refundable. c) The terms and conditions of the promotional tariff are governed by these terms of use and the applicable laws of the Russian Federation, including the provisions of Article 32 of the Law of the Russian Federation “On Protection of Consumer Rights”

Translated with DeepL.com (free version)

5. Prohibited content and software

5.1 It is prohibited to place information and software that contradicts and/or is prohibited by the legislation of the Russian Federation, the law on copyright and related rights.

5.2 It is prohibited to post software for botnets, robbery, phishing, and other purposes that are clearly contrary to legal work on the Internet.

5.3 It is prohibited to host services (including those with paid or private access) that may serve as auxiliary means for illegal actions on the Internet.

5.4 It is prohibited to place pornography on the Hosting, including links and advertisements containing pornographic scenes.

5.5 The placement of network scanners, proxy-checkers and similar software is prohibited.

5.6 Mass mailings are prohibited, except in cases authorized by the Company itself.

5.7. Cryptocurrency mining software and other similar software is prohibited.

5.8 Hosting software for (D)DoS attacks, port and IP address scanning software is prohibited.

5.9. It is prohibited to place software designed for tunneling protection (GRE, IPIP and others) on external servers without the Company's prior consent. The exception is kernel-level proxy servers such as Velocity, BungeeCord and similar.

6. Rules of use

6.1 Users are prohibited to place proxy servers on the servers of the GAMING-FREE tariff plan.

6.2 Users are prohibited to install kernels that simulate the operation of the operating system inside the server, except for cases when special permission of the administration has been obtained.

6.3 Users are prohibited to create server bundles on GAMING-FREE tariffs

7. Termination of services on the Company's initiative

7.1 The Service Provider reserves the right to terminate the provision of services at its own discretion, immediately and without warning in the case of:

• Indication of knowingly unreliable data of the Client or refusal to confirm them
• Defamation, dissemination of personal information, violation of copyright and related rights, intellectual rights
• Unauthorized distribution or copying of copyrighted software, violation of the laws of the Russian Federation, other international norms and agreements, export restrictions, fraud, trafficking in pornographic materials, drugs and other illegal activities
• Mass mailings Spam (Spam), using the equipment of the Contractor, and Spam is not limited to electronic mailing of letters and includes other generally accepted interpretations in the Internet network
• Placing pornographic content in all its manifestations, including links to other sites with pornographic content
• Violation of privacy and property rights; posting defamatory and insulting information, aiding and abetting - incitement to interethnic discord, murder, terrorism, violence in any form
• Interfering with the normal and stable operation of servers, network resources, general operation of the Company
• Improper communication with the Company's employees, including the use of profanity and dissemination of slanderous information about the Company.

7.2. the Company reserves the right to transfer information about the Client in case of an official request from law enforcement agencies.

8. Service Provider is not responsible

8.1 The Company does not check the content of the Client's Hosting. The exception is if a reasoned complaint is received from a third party.

8.2 The Company shall not be liable for any direct and indirect damages, loss of information, loss of business reputation and other cases of damage.

9. Refund

9.1 Refund is possible only in case of server inoperability due to the Company's fault and for actually unused days..

9.2 Refunds for installation of third-party control panels, additional IP-addresses and other additional services are not possible. Refunds are possible only for Virtual Server (VDS) and Game Hosting services. 9.3 If the client's actions resulted in actual losses for the Company, the refund may be fully or partially denied, depending on the amount of losses.

9.4 No refunds will be made for activated promotional tariffs with PROMO and LC names. These tariffs are provided under the terms and conditions described in clause 4.13 of these Terms and Conditions and are considered to be fully rendered from the moment of their activation.

9.5 Refunds are not made from the bonus balance of a personal account, as well as for services paid from the bonus balance. These funds can be used only for payment for the Company's services.

9.6 In case of fraud or violation of the Terms of Use on the part of the client, the Company may refuse to refund the funds.

9.7. The refund is made to the same details from which the payment was made.

9.8 The Company does not refund funds in case of server inoperability in a certain region, if the server itself is technically serviceable.

9.9. Funds due to the Client according to the results of reconciliation of settlements are returned within 10 working days.

9.10. The commission fee of payment systems is withheld when returning the funds.

9.11. In case of violation of the terms of service provision, the Company may refuse to refund the funds.

9.12. The request for a refund is made through the ticket system with the subsequent sending of a written application to the Company's address. Refund is made after reconciliation of settlements. Unused days begin to count from the moment of confirmation of the request in the ticket system.

9.13 Refunds for dedicated servers are issued minus the setup fee, which is non-refundable and covers the costs of equipment preparation.

9.14 Refunds for delays in provisioning a dedicated server are only possible if more than 3 working days have passed since payment confirmation.

9.15 In case the Client requests a refund due to inconsistency of geolocation, location or registration of IP-addresses, the decision on refund shall be made on the basis of data provided by RIPE NCC service (https://apps.db.ripe.net/db-web-ui/query). The information received from this source is considered to be the priority and final for determining the actual location of the IP-address. The Client may be denied a refund if the RIPE NCC data does not confirm the discrepancies declared by the Client.

10. E-mail informing

10.1. Notification can be canceled only in case of full closure of the Client's account.

10.2 The Client's registration in the personal cabinet at https://play2go.cloud means the Client's automatic consent to receive informational e-mail messages, including offers of the Company's services.

10.3 The Company declines responsibility for the Client's failure to receive important information messages via e-mail.

11. Service Level Guarantee

11.1 Compensation is calculated on the basis of a support request in a ticket at https://play2go.cloud.

11.2 Compensation is calculated only in the form of additional days of service and cannot be paid in monetary terms.

11.3 The Company guarantees to maintain the availability of the Hosting servers at the level of 99.9% per month.

11.4 In case of violation of paragraph 10.3 of this Offer each full day (24 hours) of service downtime shall be compensated to the Client in double amount.

11.5. Full and unconditional acceptance of the terms of this document (acceptance) is considered payment by the Client of the Company's services.